(Add to Favorites | View All Articles | Resource Directory)
|
|
|
How to improve customer trustHow To Make Sure Your Customers Still Trust Your Small BusinessThe stock market is still on a wild roller coaster ride. Trust in business is at an all time low. Do your customers still trust you? Here are seven ways to help you make sure. 1. Go the extra mile. Under promise and over deliver - a time worn concept that still works every time. Be there for your customers and show them how reliable you are. It's your actions that count, not your words. 2. Provide spectacular customer service - every time. Have a friend or colleague visit your business and provide feedback from a customer's perspective. 3. Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing? 4. Manage your customer relationships - return customers take the least amount of effort - use that to your advantage. Keep in touch often. 5. Communicate, communicate, communicate - with your employees and your customers. Nurture those relationships. Ask for feedback often. 6. Take responsibility. Don't pass the buck. If you can't personally handle a customer issue, make sure that you hand the customer off gracefully. 7. Meet commitments. Commitments guarantee that something will get done. They're also a way to manage the customer's expectations. Make commitments you can keep. A kept commitment builds trust. A missed commitment destroys trust. And once trust is broken, it takes much longer to rebuild. Denise O'Berry is a small business expert who helps small business owners take action to grow their business. Learn more about how to be a successful small business owner at http://www.smallbiz-bootcamp.com
MORE RESOURCES: News provided by Yahoo! News and Google News |
|
|
|
RELATED ARTICLES
Book Yourself Solid Key #5: Go Forward With Gusto & Articulate What You Do Want your small business to flip instead of flop?! Statistically half of the entrepreneurs reading this will be out of business in three short years. Establishing a long standing, profitable and successful business absolutely depends on your ability to convey a clear message. Success & The Nature of Things The story is told of a tiger chasing some goats to catch one for dinner. During the chase the tiger is injured and as she is dying, gives birth to a tiger cub. Top Ten Blunders Business Owners Make In today's marketplace the words 'job security' have become an oxymoron. So more and more people are venturing on their own. Reclaim Equipment Detailing Industry and NPDES, EPA, Storm Water Rules It behooves every professional mobile auto detailer to stay up with the reclaim equipment necessary to comply with the NPDES, EPA and storm water rules. Every company has a responsibility to not pollute the water supplies. Are You a Small Business Lone Ranger? Take My 10-Question Quiz To Find Out! So what exactly is a "Small Business Lone Ranger?"� A "Small Business Lone Ranger" is a business owner who does all the work themselves.No matter how big or small the project, the Lone Ranger handles 100% of it. Competition Relations in Auto Detailing There is significant competition in auto detailing and car washing. Even more between types of cleaning businesses, as each company attempts to expand into other services which are the mainstay of similar business models. The risks and rewards of starting a small business In a perfect world, starting a small business would be risk free, but just as with everything else; the degree of risk determines the value of the reward.According to the National Commission on Entrepreneurship, at any given time, 6% to 9% of the United States adult population is involved in planning for a new business. Collaborative Negotiating: A Win-Win Strategy COLLABORATIVE NEGOTIATING:Collaborative negotiating is a win-win strategy that can focus the resources of the people involved in the process towards strengthening results, productivity, quality, creativity, and innovation in problem-solving. To use the collaborative approach to negotiating you will have to agree on the aim of negotiations. Janitorial Cleaning Service: Getting Started A janitorial cleaning service is one of the best businesses for a hardworking, blue collar person to start from scratch. Every business and every building needs to be cleaned once in a while - in some cases, many times each day. How To Write A Business Plan Writing a business plan is a fundamental step to ensuring your business has every chance of succeeding. Common statistics state that 9 out of 10 businesses fail on the first 5 years of operation, and of the remaining 10%, 90% fail in the following 5 years. How to effectively manage your time Most small business owners are faced with so many responsibilities and an unbelievable workload throughout the day. Mainly because of the many different roles that we have to play. 20 Great Ways to Market Your Business Locally Whether your target audience is in your neighborhood or across the world, you can use your local resources to get the word out about your business. Your local community is easily accessible and provides dozens of opportunities for building a buzz about your product or service. Grab Your Consumers Attention in a Cluttered World of Marketing Communications A cluttered world of marketing communications diminishes the ordinary. The consumer can no longer be bother with the dull, trite and a boring hodgepodge of marketing communications that are pandered in front of them every day. Electronic Franchise Disclosure and E-Signature Future for Investors It has been discussed allowing Franchising companies to electronically disclose franchise documents to the public and prospective franchisees. If the Federal Trade Commission wants to make UFOC information available electronically through email to catch up with the newest technologies then it will get complaints and make up another rule saying no unsolicited UFOC maybe sent through email. Fire the CEO If you are the boss and you think your job is to run the business, you are dead wrong. Your job, the most important job in any business, is to market the business. Business Relationships Defined What makes a business relationship?What really makes a business relationship? This may be very hard to define as it goes beyond just meeting the person and chatting about something you have in common. A relationship is developed over a period of time and usually does not happen instantly. Operational Aspects on P and L Statements of Mobile Services Businesses What kinds of things effect mobile service businesses P and L's? Well this is an excellent question and as I see the Annual reports of companies who do mobile services, such as Ecolab, Service Master, Halliburton, Luftstanza Food Services, etc. I see many similarities. The Key to a Successful Business Where would a business be without a business plan? A business plan sets the course for the future of the business. It gives the business owner or manager a sense of direction, listing the objectives and goals of the business from the outset. Are you sure you are really making a profit? What's your job profitability? Do you know?Many business owners are unsure of their profitability at a company or job level. They "think" they are making money because they have a few dollars in their checking account. Profits are within 6 Degrees of Freedom How far away is the person you need to meet?We have spent some time discussing your inner circle and have suggested that you take time to list all of the people that you know and that KNOW YOU. This inner circle is the start of finding out who knows a person that you need to meet.
|
| Home | Site Map | Privacy Statement | More Articles |
| © 2006 |